Privacy policy

Effective Date: August 3, 2026

Website: ruviofashion.com

At RUVIO, accessible from ruviofashion.com, protecting the privacy and security of our customers' personal information is one of our top priorities. This Privacy Policy document explains what types of information we collect, how we use it, and how we safeguard your data when you visit or make a purchase from our online store.

1. Information We Collect

We collect several types of information to process your orders, improve your shopping experience, and communicate with you effectively:

A. Personal Information You Provide

  • Contact & Identification Details: Name, email address, phone number, and delivery address.

  • Order & Payment Information: Billing address, transaction details, and preferred payment method (Cash on Delivery details, bKash/Nagad phone numbers, or card processing information). Note: RUVIO does not directly store credit/debit card numbers.

B. Automatically Collected Information

  • Device & Usage Data: IP address, browser type, operating system, pages viewed, time spent on pages, and standard web log data.

  • Cookies & Tracking: Information collected via cookies, Meta Pixel, and Google Analytics to track site traffic, user preferences, and shopping cart activity.

2. How We Use Your Information

We use the collected information for the following purposes:

  • Order Fulfillment: Processing orders, confirming transactions, and delivering products to your address.

  • Customer Support: Resolving size/return queries, answering questions, and providing order tracking updates via call, SMS, or email.

  • Communication & Marketing: Sending promotional offers, new collection announcements, and seasonal discount updates (you can opt out at any time).

  • Website Improvement: Analyzing site usage to enhance navigation, user experience, and product recommendations.

  • Fraud Prevention: Verifying Cash on Delivery (COD) orders and preventing fraudulent transactions.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we share your data with trusted service providers essential to operating our business:

  • Logistics & Delivery Partners: Sharing your name, phone number, and delivery address with local courier services (e.g., Pathao, Steadfast, RedX, Paperfly) strictly for parcel delivery.

  • Payment Gateways & MFS Providers: Sharing transaction metadata with payment processors (e.g., SSLCommerz, bKash, Nagad, Visa/Mastercard networks) to facilitate payment verification.

  • Legal Compliance: Disclosing information when required by the laws of the People's Republic of Bangladesh or in response to lawful legal processes or law enforcement demands.

4. Data Security

We implement industry-standard administrative, technical, and physical security measures to safeguard your personal data:

  • Secure Socket Layer (SSL) encryption to protect sensitive data transmitted during checkout.

  • Restricted access to customer data, available only to authorized personnel handling fulfillment and support.

While we take every reasonable precaution, please note that no method of transmission over the internet or electronic storage is 100% secure.

5. Cookies and Tracking Technologies

Cookies are small files stored on your device that help us remember your preferences and keep items in your shopping cart. You can choose to disable cookies through your browser settings; however, doing so may disable certain features of our platform.

6. Your Rights & Choices

You have the right to:

  • Access & Update: Request access to or correction of your personal information stored in your RUVIO account.

  • Opt-Out: Unsubscribe from promotional SMS or marketing emails by clicking the "Unsubscribe" link or replying to our message.

  • Account Deletion: Request the deletion of your user account and personal data, subject to legal and order-retention obligations.

7. Third-Party Links

Our website may contain links to external sites (such as Facebook, Instagram, or external blogs). RUVIO is not responsible for the privacy practices or content of third-party platforms. We encourage you to read their respective privacy policies.

8. Changes to This Privacy Policy

RUVIO reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Effective Date." Continued use of our Platform after updates indicates acceptance of the revised policy.

9. Contact Us

If you have any questions, complaints, or requests regarding this Privacy Policy, please contact our privacy team:

  • Brand Name: RUVIO

  • Customer Support Email: support@ruviofashion.com

  • Hotline / WhatsApp: +880 1718-094094

  • Office Address: NDDL Khan’s Legacy, Block A, Road-17, Plot 415 & 429, Apartment No A-9, Bashundhara R/A, Dhaka.